Terms and Conditions for AvikaFoods

1. Introduction and Acceptance

Welcome to AvikaFoods, your trusted e-commerce platform for high-quality food products. By accessing or using our website, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

1.1 Company Overview

AvikaFoods, registered at Avika Foods Ltd, 110 Northfield Road, Coventry, England, CV1 2BP operates as an online marketplace offering a curated selection of food products. Our mission is to deliver fresh, high-quality food items with exceptional customer service and a secure shopping environment.

1.2 Acceptance of Terms

By using the AvikaFoods website, you confirm your agreement to these terms and conditions in their entirety.

1.3 Age Restriction

Our services are intended for individuals who are at least 18 years old or the age of majority in their jurisdiction. By accessing our website, you confirm you are of legal age to enter into a binding contract. Users under 18 require parental or legal guardian consent.

1.4 Changes to Terms and Conditions

AvikaFoods reserves the right to update these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our platform after updates signifies acceptance of the revised terms.

1.5 Customer Support

For any questions or assistance, contact our customer support team at support@avikafoods.com. We are committed to addressing your queries promptly.

1.6 Agreement to Privacy Policy

By agreeing to these terms, you also consent to our Privacy Policy, which details how we collect, use, and protect your personal information. Please review it carefully.

2. User Accounts and Responsibilities

2.1 Account Registration

To access certain features, you must create an account with accurate and up-to-date information, including your name, contact details, and a secure password.

2.2 Account Confidentiality

You are responsible for maintaining the confidentiality of your account credentials. AvikaFoods is not liable for unauthorized access resulting from your failure to secure your credentials.

2.3 Account Usage and Restrictions

Accounts are for individual use and must not be used for unauthorized commercial purposes. Activities that compromise the security or functionality of our website are prohibited.

2.4 Reporting Unauthorized Access

If you suspect unauthorized use of your account, notify us immediately at support@avikafoods.com.

2.5 Account Termination

AvikaFoods may terminate or suspend accounts for violations of these terms, fraudulent activities, or misuse of the platform.

2.6 User Responsibility

You are responsible for all activities conducted through your account, including transactions and communications.

2.7 Updates to Account Information

You must promptly update your account details to ensure accuracy.

3. Product Listings and Descriptions

3.1 Product Availability and Pricing

We strive to maintain accurate product listings, but availability is subject to change. We do not guarantee product availability. Prices are displayed in product listings, inclusive of applicable taxes unless stated otherwise, and may be modified without affecting prior orders.

3.2 Product Descriptions and Images

We aim to provide accurate descriptions and images, but slight variations may occur due to lighting, monitor settings, or product variations. AvikaFoods does not warrant that descriptions are error-free. Contact support@avikafoods.com for clarification.

3.3 Product Reviews and Ratings

Reviews and ratings reflect user opinions, not AvikaFoods’ views. We encourage genuine feedback to assist other customers.

3.4 Product Modifications and Discontinuations

We may modify or discontinue products without notice based on market demand or supplier availability.

3.5 Prohibited Products

We prohibit the sale of illegal or restricted food items, including unapproved or counterfeit products. We monitor listings to ensure compliance with applicable laws.

3.6 Product Safety and Compliance

All food products comply with relevant food safety regulations. AvikaFoods is not liable for misuse of products or failure to follow storage or preparation instructions provided.

4. Order Placement and Processing

4.1 Placing an Order

To place an order on www.avikafoods.co.uk:

1. Browse and select products.

2. Add items to your cart.

3. Proceed to checkout and follow the prompts. Contact support@avikafoods.co.uk for assistance.

4.2 Order Processing and Dispatch

Orders are verified, packed, and dispatched via our trusted delivery partner. You will receive a tracking ID via email or SMS.

4.3 Checking Order Status

Check your order status by logging into your account and navigating to the “Account” tab.

4.4 Order Cancellation

To cancel an order, contact support@avikafoods.com promptly with your order details. Cancellations may not be possible once the order is dispatched.

5. Payment and Security

5.1 Accepted Payment Methods

We accept:

• Stripe credit/debit cards (Visa, MasterCard, American Express)

• Direct bank transfer

• Apple Pay

• Google Pay

5.2 Payment Security

Payments are encrypted using SSL technology and comply with PCI DSS standards. Our payment gateway partners ensure secure processing.

5.3 Cash on Delivery

Cash on delivery is not available. Please use our secure online payment options.

5.4 Payment Verification

For certain payments, such as bank transfers, we may verify transactions before processing orders.

5.5 Privacy of Payment Information

We do not store complete payment details. Payment data is securely processed by our partners.

5.6 Payment Confirmation

You will receive a confirmation email with order and payment details upon successful payment.

6. Shipping and Delivery

6.1 Flat Rate Delivery

Flat rate delivery takes 2-10 working days at a standard charge.

6.2 Delivery Time Windows

Deliveries occur Monday to Friday, 08:00-19:00, excluding weekends and public holidays.

6.3 Order Tracking

A tracking ID will be provided via email or SMS after dispatch.

6.4 Shipping Locations

We ship to designated regions. Provide accurate shipping details at checkout.

6.5 Shipping Fees

Fees vary by delivery option and location, displayed at checkout.

6.6 Delays and Exceptions

Unforeseen delays (e.g., weather, transportation issues) may occur. We will inform you 

Promptly.

7. No Return or Refund Policy

7.1 Non-Returnable and Non-Refundable Products

Due to the perishable nature of food products, AvikaFoods does not offer returns or refunds. All sales are final. This policy ensures compliance with food safety and hygiene standards.

7.2 Exceptions for Damaged or Incorrect Orders

If you receive damaged, defective, or incorrect products, contact support@avikafoods.com within 48 hours of delivery with details and photos. We will investigate and, at our discretion, offer a replacement or store credit, subject to verification.

7.3 Customer Responsibility

Ensure accurate order details and delivery information. AvikaFoods is not responsible for issues arising from incorrect customer-provided information or improper storage after delivery.

8. Intellectual Property

8.1 Company Intellectual Property

All website content, trademarks, logos, and software are the property of AvikaFoods and protected by law. Users may not use or reproduce them without written consent.

8.2 Third-Party Intellectual Property

Third-party trademarks or materials are used with permission. Contact support@avikafoods.com to report infringements.

8.3 User-Generated Content

By submitting content (e.g., reviews), you grant AvikaFoods a non-exclusive, royalty-free license to use and display it. You must ensure your content does not infringe third-party rights.

8.4 Reporting Infringements

Report suspected infringements to support@avikafoods.comwith details, including a description, your contact information, and a statement of good-faith belief.

9. User Conduct and Prohibitions

9.1 Responsible Use

Use our website lawfully and ethically, avoiding fraudulent or illegal activities.

9.2 Respectful Communication

Harassment, threats, or offensive behavior is prohibited.

9.3 Prohibited Activities

• Infringing intellectual property

• Engaging in fraud or scams

• Attempting unauthorized access

• Sending spam

• Uploading malicious software

• Manipulating reviews

• Posting illegal or offensive content

9.4 Reporting Violations

Report violations to support@avikafoods.co.uk.

9.5 Consequences

Violations may result in warnings, account suspension, termination, or reporting to authorities.

10. Third-Party Links and Services

10.1 Third-Party Links

We are not responsible for third-party website content or practices. Review their policies before use.

10.2 Third-Party Services

We use third-party services (e.g., payment processors) with their own terms. We are not liable for their actions.

10.3 User Responsibility

Use third-party links or services at your own risk.

10.4 Third-Party Advertising

We are not responsible for third-party advertisement content or claims.

10.5 Reporting Concerns

Report issues with third-party links or services to support@avikafoods.com.

11. Termination and Suspension

11.1 Termination

We may terminate accounts for violations, illegal activities, harassment, misrepresentation, or security concerns.

11.2 Suspension

Accounts may be suspended for investigations, payment issues, or order disputes.

11.3 Notification

We will attempt to notify affected users unless prohibited by law.

11.4 Appeal

Appeal suspensions or terminations at support@avikafoods.co.uk.

12. Limitation of Liability

12.1 Exclusion of Warranties

Our website is provided “as is” without warranties of accuracy, reliability, or security.

12.2 Limitation of Liability

We are not liable for direct, indirect, or consequential damages from website use, to the extent permitted by law.

12.3 Indemnification

Users indemnify AvikaFoods against claims from their use or violation of these terms.

12.4 Force Majeure

We are not liable for delays due to uncontrollable events (e.g., natural disasters).

13. Indemnification

13.1 User Responsibility

Users indemnify AvikaFoods against claims from their website use, violations, or misrepresentation.

13.2 Scope

Indemnification covers user conduct, content, and third-party interactions.

13.3 Legal Costs

Users reimburse AvikaFoods for legal fees from covered claims.

13.4 Prompt Notice

Notify us promptly of relevant claims.

14. Modifications to Terms

14.1 Right to Modify

We may update terms at any time, effective upon posting.

14.2 Notification

Users will be notified via website notice or email.

14.3 User Agreement

Continued use after updates signifies acceptance.

14.4 Non-Retroactivity

Changes do not apply retroactively.

14.5 Opt-Out

Discontinue use if you do not agree to the updated terms.

 

15. Disclaimer 

 

15.1 Images displayed on this website are for illustration purposes only. The actual appearance of the food may vary slightly once prepared, depending on cooking methods and presentation. Avika Foods aims to deliver the same taste and quality as represented, though visuals may differ from the final results.

16. Contact Information

16.1 Customer Support

Email: support@avikafoods.com

16.2 Address

Avika Foods Ltd,

Coventry, West Midlands, England, CV1 2BP

Thank you for choosing AvikaFoods. We are committed to providing a secure and enjoyable shopping experience.